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Are you able to estimate time of fixed current issue (Incident AY041)?

 
02/09/10 02:19 AM

All my accounts/ways of access are offline since about 4AM UTC.

02/09/10 10:48 AM

Hi Karol (and everyone else on the thread!)

We've made an announcement post on the issue. From the post:

http://outlookliveanswers.com/blogs/announcements/archive/2010/02/09/service-outage-announcement-2-9-10.aspx

Late last night a few users started reporting seeing an empty mailbox where mail could be sent/received but older mail was missing from their mailbox.

We understand that this can be alarming but users in this state have not lost their old email.  We are currently working to restore the older mail to the affected users and will provide another update on progress in the next couple of hours. Other unaffected users may experience some delays in email delivery.

 

We apologize for the inconvenience and are working diligently on the issue.

Thank you for your patience,
The Outlook Live Team 

 

Stay tuned to the main page announcements and the http://outlookliveanswers.com/servicestatus.aspx page for future updates!!

 

Joey Masterson - MSFT
Outlook Live Answers ... your site for Outlook Live community support!

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verified by Joey Masterson - MSFT

All Replies

noise
Top 500 Contributor
5 Posts
02/09/10 02:23 AM

my accout not work too :(

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noise
Top 500 Contributor
5 Posts
02/09/10 03:47 AM

After 6 hours OWA working but I lost 99,99% my posts from inbox :O

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leszex
Not Ranked
1 Posts
02/09/10 04:37 AM

Same problem with my account. I have lost all  my e-mails...

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sven
Not Ranked
1 Posts
02/09/10 04:55 AM

I'm still not back but what I did is to tell my outlook not to connect and exported the whole inbox to a pst file so that I can restore it once the system comes back alive.

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jatate
Not Ranked
1 Posts
02/09/10 05:00 AM

Its still down. Can't get on via the web client, or through thunderbird. Been trying to send an important email for over... 4 hours now. Sleep would've been nice tonight

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xiefang
Top 500 Contributor
5 Posts
02/09/10 06:02 AM

same to my two domains. I'm expecting an ETA eagerly.

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xiefang
Top 500 Contributor
5 Posts
02/09/10 06:29 AM

My domains (chinacpn.org and xianshan.org) are working now. Thanks dude!

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xiefang
Top 500 Contributor
5 Posts
02/09/10 06:31 AM

But not sure if any mail lost during the day while service is down. Hope none.

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boxall
Top 500 Contributor
5 Posts
02/09/10 06:34 AM

Same error. All email lost and intermittent access to my email.

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noise
Top 500 Contributor
5 Posts
02/09/10 06:44 AM

do you know ost2pst software working with Outlook 2010 (ost)?

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suggested by MitchGarvis
02/09/10 06:55 AM

for me the same over 3GB of email left... hope by Exchange Inbox will be recovered...

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xiefang
Top 500 Contributor
5 Posts
02/09/10 07:53 AM

Just made a test. I can send mail from Outlook Live! to gmail, but can't receive the reply from Gmail.

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02/09/10 08:36 AM

Hi Noise,

The best suggestion would be to start Outlook 2010, click Work Offline, and then either Archive everything, or create a new .PST file and copy your entire profile into it.

Good luck!

Mitch Garvis, MCT
Microsoft MVP: Windows Desktop Experience
Twitter: @MItchGarvis
Blog: http://www.garvis.ca

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suggested by MitchGarvis
02/09/10 09:16 AM

This is final solution when something went wrong...

I still hope that my inbox will be online.

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