I am using Windows Live Mail to access multiple emails. Our Internet connection passes thru Microsoft ISA Server. When I access Live Hotmail it displays my mails. But when I access my Outlook Live account (thru proxy), an error message displays "The connection to the server has failed." with the following details:
Your IMAP command could not be sent to the server, due to non-network errors. This could, for example, indicate a lack of memory on your system.
Configuration: Account: ********* Server: outlook.com User name: ************** Protocol: IMAP Port: 993 Secure(SSL): 1 Code: 800ccc0e
When I try connecting using a PC directly connected to the Internet, it works well. So I'm hypothesizing passing thru a proxy is the problem. Is there a configuration I can do to access my account thru proxy?
Solution:
Because Windows Live Mail does not support TLS on a different port other than TCP port 25:
On Proxy Server
On Windows Live Mail
Servers Tab:
Advanced Tab:
Server Port Numbers
Click OK!
In a nutshell: Ignore the TLS setting and Port 587 that you get from the informational display at outlook.com. Tick the box for the SMTP server to use SSL (instead of TLS) and use Port 25 instead of Port 587 for the SMTP server.
Did this solve your problem?
On the ISA servers have you created a Firewall rule IMAP to the destination servers ?
Jon Bradley - MSFT Outlook Live Answers ... your site for Outlook Live community support!
No, not yet. How can I create a firewall rule IMAP to the destination servers? We are using ISA Server 2006 in a Windows 2003 Enterprise environment.
Where can find the ports& hosts needs to be opened in cisco firewall for for SMTP and POP3 for our server pod51002.outlook.com
Thanks
Where can find the ports& hosts needs to be opened in cisco firewall for for SMTP and POP3 for our server pod51002.outlook.com?
Youn should open the following ports
IMAP4=993/TCP (SSL)
SMTP clients to Hub Transport server (for example, end-users using Windows Live Mail)=587 (SMTP)
http://technet.microsoft.com/en-us/library/bb331973.aspx
I did as told but still cannot access my account using WIndows Live Mail. Any other solution?
Hi to test that your isa rules are working correctly ran this test:
Open a command prompt
type "telnet [name of the server in outlook.com] 993" without quotes
if the test succeded imap is open for testing smtp
type "telnet [name of the server in outlook.com] 587" without quotes
if these tests are sucessful you can connect through windows live mail
Then you need to create the rules on the firewall for this ports if the isa server is only acting like a proxy with a single interface i dont think it works